Returns & Exchanges
Our commitment to your satisfaction
Our Policy
We want you to love your plants. If you're not completely satisfied with your purchase, we're here to help. Because plants are living things, our return policy varies depending on the item type.
Live Plants
Please inspect your plants upon delivery. If a plant arrives damaged or unhealthy, let us know within 24 hours.
- Photos required for damaged items
- Non-returnable after 24 hours due to care variance
Pots & Accessories
Unused hard goods in original condition can be returned or exchanged within 14 days of purchase.
- Original packaging required
- Proof of purchase needed
How to Initiative a Return
1
Contact Support
Email us at support@flori-mart.com or call us with your order number.
2
Evaluation
Our team will review your request and photos (if applicable).
3
Resolution
We'll arrange for a replacement, exchange, or refund to your original payment method.